Terms and conditions of use and sale


Your use of this website trevi.com (the "Site") operated by Trevi Inc. ("Trevi" or "we") is governed by these terms and conditions (the "Terms"). These Terms apply to your use of the Site and any purchases you make on the Site in addition to our Delivery Policy. If you do not agree to these Terms, please do not use the Site and do not make any purchases from the Site.

Vente finale. No refunds or exchanges
Sales are final. No returns, exchanges, credits or refunds

These Terms may be modified at any time without notice by Trevi. Any modification will take effect as soon as it is posted on the Site. Your use of the Site will be subject to the most recent version of the Terms posted online. In the event of a conflict between a modification and a previous version of the Terms, the most recent version shall prevail. Please review the Terms regularly. If you do not or cannot accept these Terms or any updates to them, please discontinue use of the Site immediately.


Intellectual Property

It is strictly forbidden to use any trademark or logo reproduced on this Site without the prior written permission of their respective owners. You may not upload, post, publish, transmit, reproduce or distribute in any way any information or other material obtained from the Site that is protected by copyright or other intellectual property right, or derivative works thereof, without obtaining written permission from the owner of such right.

Links to other websites

The Site contains links to websites operated by third parties. By clicking on these links, you leave the trevi.com site. Trevi has no control over the operation of these websites and the fact that they are listed on the Site does not in any way engage Trevi's responsibility. We recommend that you pay particular attention to the terms of use and policies applicable to these sites, especially with regard to the practices of these third parties in protecting your personal information.


Accuracy of information

We endeavor to ensure that the information on the Site is complete and accurate. However, we do not warrant that the information on the Website is error-free, incomplete or up to date. We assume no responsibility for any errors or omissions that may appear on the Website, including information relating to product descriptions, pricing and availability. All prices are in Canadian dollars.

Trevi reserves the right to correct any error, inaccuracy or omission at any time, without notice and without liability to you. Trevi also reserves the right to change, at any time, the information on prices and availability of products, and any other content of the Site, without notice.

The illustrations of the products displayed on the Site are for information purposes only. Products may differ somewhat from their illustrations, including colours and patterns. Some weights and measurements are also approximate and are provided for convenience only. We encourage you to always read the full product description before making a purchase. In addition, the products displayed on the Site are subject to availability. While we endeavor to update the Site as frequently as possible based on available stock, there may be a delay in updating the Site and, as a result, a product may not be available even though it is displayed as such on the Site. If the desired product is not available, Trevi reserves the right not to accept your order or to cancel it in accordance with the terms and conditions described below in the section "Refusal or cancellation of an order".

Product availability

The delivery date is provided as an indication only. The expected delivery is within 10 working days.

We only sell and ship in Quebec and Ontario.

Payment method/billing

Payment by credit card is the only form of payment accepted for online purchases on the Site. Only VISA and MasterCard credit cards are accepted.

User account

You may be required to create a user account and password to order products online. You are responsible for all use (including unauthorized use) of your account and for maintaining the confidentiality of your information. We assume no obligation to verify the identity of the person using your account and you are entirely responsible for any purchases that are made. We reserve the right to suspend or cancel your account with or without cause at any time without notice.

Refusal or cancellation of an order

Receipt of a confirmation email does not constitute acceptance of your order or an offer to sell a product.

We reserve the right not to process, accept or cancel, in our sole discretion and at any time, any order including, but not limited to, if the desired product is found to be out of stock, if the price is incorrectly displayed, if important information about a product is missing or inaccurate on the Site or if the product is to be delivered outside of Quebec or Ontario. In addition, we reserve the right, without notice, to limit the quantity of any product for any order or to refuse an order for any reason. If we do not process, refuse or cancel an order under the foregoing, we will notify you and you will not be charged or, if charged, we will refund your money. Trevi shall not be liable for any shortage of stock, pricing errors or any damages resulting therefrom or caused by any delay in delivery.


The Company will use reasonable efforts to meet the delivery date indicated but shall not be held responsible for delays in delivery due to external causes, including force majeure and bad weather.

Deliveries will be made outside the building only.

Upon delivery, if an item or part is missing or damaged, the Purchaser must contact Trevi by email at ventesweb@trevi.ca within 10 days of receiving the purchase to coordinate the exchange or delivery of the missing or damaged item.


Pools, gazebos and accessories purchased through the Site ARE SOLD WITHOUT INSTALLATION. You are therefore solely responsible:

  1. The installation of the pool, gazebo and their accessories (if applicable). You will also be solely responsible for all costs and fees related to the preparation, installation and connection.
  2. The choice of location for the pool, gazebo or pavilion. You will need to ensure that the location you choose complies with municipal and provincial regulations, including setbacks from property lines and airspace above the site.
  3. Notify relevant companies and organizations of the installation of the pool, gazebo or garden pavilion, including electricity, water, sewer, gas and telephone providers, and municipalities, agencies and departments as appropriate.
  4. Ensure that delivery personnel have adequate access to the delivery site.

You can download all the warranties for these products as well as operating and maintenance guides, procedures and other useful documents from www.trevi.ca .

We remind you that all sales on the INTERNET Site are final sales. No returns, exchanges, credits or refunds.


Trevi is concerned about the protection of your personal information. Please refer to our Privacy Policy to learn about our practices regarding the collection, use, disclosure and retention of personal information.


You understand and agree that use of the Site is at your own risk. The Site and the information and materials contained therein are provided "as is" without warranty of any kind, either express or implied, including but not limited to the security of the Site. Trevi disclaims all liability and gives no warranty, including a warranty of fitness for a particular purpose or a warranty of reliability and accuracy of the information and materials contained on the Site. We do not warrant that the Site will operate uninterrupted at all times or that it will be free of errors, including but not limited to errors in the display of prices and/or availability of products, malfunctions or failures, that it will be free of harmful or damaging components, including but not limited to computer viruses and bugs, or that it will be secure or protected from unauthorized access.

In no event shall Trevi and its directors, officers or employees be liable for any cost, expense (including attorneys' fees), loss or damage whatsoever including, without limitation, direct, indirect, special, exemplary, punitive and incidental damages (and including, without limitation, damages resulting from loss of profits, loss of data or business interruption) arising out of or resulting from: (i) any error or information that may be contained on the Site; (ii) any decision by you directly or indirectly based on information contained on the Site; (iii) your use or inability to use the Site; (iv) any failure, error, including but not limited to, any pricing or product availability error; (v) a failure of the Site; (vi) the collection, use, security, disclosure or retention of your personal information in connection with the Site; and (vii) any computer virus or bug in your computer equipment, whether or not caused by your access to the Site. In addition, Trevi shall not be liable for any failure to perform its obligations to you, in whole or in part, or for any damages or losses you may suffer, if such failure, damages or losses result from an event of force majeure or a circumstance beyond its control. Some jurisdictions may not allow certain limitations or exclusions of liability or damages and may provide rights and obligations that differ from these Terms. If such laws apply to you, then these Terms apply to the extent permitted by those laws.



By using this Site, you agree to defend, indemnify and hold harmless Trevi, its directors, officers and employees from and against any and all claims, suits, demands, liabilities, costs (including attorneys' fees), damages (including direct, indirect, special, exemplary, punitive and consequential damages) arising out of your use of, browsing in or connection with the Site, or any other breach of these Terms and Conditions in connection with your use of the Site.


These Terms are governed exclusively by the laws of the Province of Quebec to the exclusion of all rules of private international law or conflict of laws, except where prohibited by law. Any dispute, action or claim arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of competent jurisdiction in the Province of Quebec, except where prohibited by law.

These Terms and Conditions and the documents referenced herein constitute the entire agreement between you and Trevi with respect to your use of the Site and any purchases made on the Site. The measures taken by Trevi to insist on strict compliance with a provision of this agreement or the fact that it does not require compliance shall not be interpreted as a waiver of the application of a provision or a right. In the event that any provision of this Agreement is determined by a court of competent jurisdiction to be void, invalid or otherwise unenforceable, such determination shall not affect the remaining provisions of this Agreement.


If you have any questions about our terms and policies or if you encounter any problems while using our website, please do not hesitate to contact us through the online shopping section of our brand new help center.

Help Center