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Delivery policy for online purchases

FOR PURCHASES MADE IN-STORE, PLEASE REFER TO YOUR SALES CONTRACT.

Shipping

In the current context, we do our utmost to ensure that your orders are delivered to you in a timely manner, without any hassle, and we do our utmost to keep the delivery costs as low as possible. In this sense, you will be just as satisfied with our delivery costs as you will be with the prices of our products. When purchasing multiple products, all of your products are usually packaged together and sent to you in one shipment so that you can benefit from the savings. Please note, however, that we cannot be held responsible for delays in delivery due to external causes, including force majeure and bad weather.

Availabily of products for online purchases

The delivery date is provided as an indication only. The expected delivery is within 10 working days.

We only sell and deliver in Quebec and Ontario.

Delivery will be made by one of the following carriers:

  • Nationex
  • Groupe Robert
  • Transport Inter-Nord

Inspection upon delivery

It is your responsibility to thoroughly inspect the contents of your order upon receipt. We do our best to ensure that your order is picked up and processed properly. Depending on the type of order, we also use additional packaging to ensure that your order reaches you in good condition. We ask that you do not accept or sign for an order that contains an error or is visibly faulty, defective or damaged. In such a case, please refuse the package and immediately inform our customer service department of the situation by calling (514) 228-7384, ext. 2555 or by email at ventesweb@trevi.ca .

Delivery of large items by private transport companies

Large items such as above-ground pools, spas, saunas, gazebos and garden furniture are delivered by private transport companies (carriers). These companies will call you in advance to arrange a delivery date with you. You agree that a responsible adult will be present at the time of delivery and throughout the delivery period, including for the purpose of inspection and acceptance of the order.

Please note that the basic delivery charge only covers deliveries outside the building. However, if you wish to have the delivery made inside the building or on the floor, then you must indicate this when you place your order and additional charges will apply. In all cases, it is your responsibility to clear and secure access and space for delivery and to take steps to protect any fragile items or surfaces.

It is very important that you carefully examine the goods you receive from the carriers before accepting them. It is important to look for external damage to the boxes and then remove the contents of the boxes in the presence of the delivery person to determine if the goods are damaged. If you find any breakage, indicate this on the waybill. If the goods are damaged to the point that they cannot be used, do not accept them. Please note that no claim for apparent damage will be considered ten (10) days after receipt of the goods if the damage was not indicated on the waybill when you received your order.

If, after accepting the goods, you discover any damage not visible on delivery, please inform us within 48 hours of receipt by contacting our customer service department at the number below.

Trevi is not responsible for breakage once you have accepted your order by signing the waybill. However, in the event that you notice breakage and if we deem that your claim is justified, we can help you settle your claim with the carrier.

Contact us

Your satisfaction is Trevi's priority. Any order that is refused on delivery because it is damaged or incorrect will be replaced or the errors will be corrected as soon as possible.

If you have any questions regarding the delivery of an online order, please contact our customer service department at (514) 228-7384, ext. 2555 or ventesweb@trevi.ca .