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Delivery policy for online purchases

GENERAL TERMS AND CONDITIONS

GENERAL CONDITIONS OF USE AND SALE

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS BEFORE USING THIS SITE AND MAKING A PURCHASE.

The use of this trevi.com web site (the "Site") operated by Trevi Inc. ("Trevi" or "we" or "us") is governed by these terms and conditions (the "Terms"). These Conditions apply to your use of the Site and to any purchase you make on the Site in addition to our Delivery Policy and Return Policy. By using the Site, you agree to abide by these Terms. If you do not agree to these Terms, please do not use the Site and do not make a purchase from the Site.

These Terms and Conditions may be modified at any time and without prior notice by Trevi. Any changes will take effect as soon as they are posted on the Site. Your use of the Site will be subject to the most recent version of the Conditions posted online. In the event of a conflict between an amendment and an earlier version of the Terms and Conditions, the more recent version shall prevail. Please check the Terms and Conditions regularly. If you do not or cannot accept these Terms or any updates to them, please immediately stop using the Site.

TERMS OF USE OF TREVI.COM SITE

Intellectual Property

It is strictly prohibited to use any trademarks or logos reproduced on this Site without the prior written permission of their respective owners. You may not upload, post, publish, transmit, reproduce or distribute in any way information or other material obtained from the Site that is protected by copyright or other intellectual property rights, or derivative works therefrom, without obtaining written permission of the owner of such right.

Links to other websites

The Site contains links to websites operated by third parties. By clicking on these links, you leave the trevi.com site. Trevi has no control over the operation of these Internet sites and the fact that they are listed on the Site does not in any way engage the responsibility of Trevi. We recommend that you pay particular attention to the conditions of use and policies applicable to these sites, particularly with respect to the practices of these third parties regarding the protection of your personal information.

CONDITIONS OF SALE OF THE TREVI.COM SITE

Accuracy of information

We make every effort to ensure that the information on the Site is complete and accurate. However, we do not guarantee that the information on the Site is free of errors, incomplete, or up to date. We assume no responsibility for any errors or omissions that may appear on the Website, including information relating to product descriptions, prices, and availability. All prices shown are in Canadian dollars.

Trevi reserves the right to correct any errors, inaccuracies, or omissions at any time without notice or liability toward you. Trevi also reserves the right to modify, at any time, information on prices and availability of products, and any other element of the content of the Site without notice.

The product illustrations displayed on the Site are for information purposes only. It is possible that the products may differ somewhat from their illustration, particularly with respect to colors and patterns. Certain weights and measures are also approximate and are provided for convenience only. We invite you to always read the complete product description before making a purchase. In addition, the products displayed on the Site are subject to availability. Although we endeavor to update the Site as frequently as possible based on available inventory, it is possible that a delay may occur in updating the Site and that, as a result, a product may not be available even if it is displayed as such on the Site. If the desired product is not available, Trevi reserves the right not to accept your order or to cancel it according to the terms described below in the section "Refusal or Cancellation of an Order.

Availability of products

The delivery date is provided as an indication only. The expected delivery times are for above ground pools from 14 to 30 days, for garden furniture from 14 to 30 days, for pavilions from 14 to 30 days, for heat pumps from 14 to 30 days, for accessories and small pool equipment from 3 to 7 days and for chemicals from 3 to 7 days.

Method of payment/invoicing

Payment by credit card is the only form of payment that allows you to make online purchases on the Site. Only VISA and MasterCard credit cards are accepted.

User account

You may need to create a user account and password to order products online. You are responsible for any and all use (including unauthorized use) of your account and for maintaining the confidentiality of your information. We assume no obligation to verify the identity of the person using your account and you are entirely responsible for the purchases that are made. We reserve the right to suspend or cancel your account with or without cause at any time and without notice.

Refusal or cancellation of an order

Receipt of a confirmation email does not constitute an acceptance of your order or an offer to sell a product.

We reserve the right not to process, accept or cancel, at our sole discretion and at any time, an order including, without limitation, if the desired product is out of stock, if there is an error in the price display or if important information about a product is missing or inaccurate on the Site. In addition, we reserve the right, without prior notice, to limit the quantity of any product for any order or to refuse an order for any reason whatsoever. If we do not process, refuse or cancel an order pursuant to the foregoing, we will notify you and you will not be charged, if charged, we will refund you. Trevi disclaims all liability in the event of a stock shortage, pricing error, and for any damage that may result or be caused by any delay in delivery.

Delivery

The Company will take reasonable steps to meet the delivery date indicated but cannot be held responsible for delivery delays due to causes beyond its control, including but not limited to force majeure and bad weather.

Deliveries will be made outside the building only.

Upon delivery, if an item or part is missing or damaged, the Purchaser must contact us through our help center within 10 days of receiving his/her purchase in order to coordinate the exchange or delivery of the missing or damaged item.

Final sale. No refund or exchange

Sales are final. No return, exchange, credit, or refund.

ABOVE-GROUND POOLS, PAVILIONS AND GAZEBOS

Swimming pools, pavilions, gazebos, and accessories purchased through the Site ARE SOLD WITHOUT INSTALLATION. You are therefore solely responsible for:

a) The installation of the swimming pool, pavilion, gazebo and their accessories (if applicable). You will also be solely responsible for all costs and fees related to the preparation, installation and hook-up.

b) The choice of location for the pool, pavilion or gazebo. You will be responsible for ensuring that the location you choose complies with municipal and provincial regulations, including setbacks from the property boundaries and the airspace above the site.

c) Notifying the companies and organizations concerned with the installation of the pool, gazebo or pavilion, including electricity, water, sewer, gas and telephone providers, and municipalities, organizations and departments as appropriate.

You can download all warranties for these products as well as operation and maintenance guides, procedures and other useful documents from www.trevi.ca.

WE REMIND YOU THAT ALL SALES OF SWIMMING POOLS, PAVILIONS, AND GAZEBOS ON THE SITE ARE FINAL SALES. NO RETURNS, EXCHANGES, CREDITS OR REFUNDS.

PROTECTION OF YOUR PERSONAL INFORMATION

Trevi is concerned about the protection of your personal information. Please refer to our Privacy Policy to learn about our practices regarding the collection, use, disclosure and retention of personal information.

LIMITATION OF LIABILITY

You understand and agree that use of the Site is at your own risk. The Site and the information and materials contained therein are provided on an "as is" basis, without warranty of any kind, either express or implied, including, but not limited to, warranties as to the security of the Site. Trevi disclaims all responsibility and makes no warranties, including but not limited to a warranty of fitness for a particular purpose or a warranty of reliability and accuracy of the information and elements contained on the Site. We do not guarantee that the Site will always operate uninterrupted or that it will be free of errors, including but not limited to errors in pricing and/or availability of products, failures or breakdowns, that it will be free of any harmful or damaging components, including but not limited to computer viruses and bugs, or that it will be secure or protected against unauthorized access.

In no event shall Trevi and its directors, officers or employees be liable for any costs, expenses (including attorneys' fees), losses or damages whatsoever including, without limitation, direct, indirect, special, exemplary, punitive and consequential damages (including, without limitation, damages resulting from lost profits, loss of data or business interruption) arising out of or in connection with : (i) any error or information that may be found on the Site; (ii) any decision by you directly or indirectly based on the information contained on the Site; (iii) your use of or inability to use the Site; (iv) any failure, error, including, without limitation, a display error as to the price or availability of products; (v) a breakdown relating to the Site; (vi) the collection, use, security, disclosure or retention of your personal information in connection with the Site; and (vii) any computer viruses or bugs in your computer equipment, whether or not caused by your access to the Site. In addition, Trevi will not be liable for the total or partial non-performance of its obligations to you, or for any damages or losses you may suffer, if such non-performance, damages or losses result from an event of force majeure or from circumstances beyond its control. Some jurisdictions may not allow certain limitations and exclusions of liability or damages and may provide for rights and obligations that differ from these Terms. If such laws apply to you, these Terms and Conditions shall apply to the fullest extent permitted by such laws.

WITH THE EXCEPTION OF MANUFACTURERS' WARRANTIES FOR PRODUCTS OFFERED FOR SALE ON THE SITE AND LEGAL WARRANTIES PROVIDED BY LAW, TREVI MAKES NO REPRESENTATIONS OF ANY KIND, IMPLIED OR EXPRESS, REGARDING ANY PARTICULAR USE FOR WHICH A PRODUCT MAY BE INTENDED.

COMPENSATION

By using this Site, you agree to defend, indemnify and hold harmless Trevi, its directors, officers and employees from and against any and all claims, suits, demands, liabilities, costs (including attorneys' fees), damages (including direct, indirect, special, exemplary, punitive and incidental damages) arising out of your use, browsing or connection to the Site, or any other breach of these Terms and Conditions related to the use of the Site.

GENERAL

These Terms are governed exclusively by the laws of the Province of Quebec excluding all rules of private international law or conflict of law, except where prohibited by law. Any dispute, recourse or claim arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of competent jurisdiction in the Province of Quebec, except where prohibited by law.

These Terms and Conditions and the documents referred to herein constitute the entire agreement between Trevi and you with respect to your use of the Site and purchases made on the Site. No action taken by Trevi to insist upon or enforce strict performance of any provision of this agreement or failure to insist upon performance shall be construed as a waiver of any provision or right. In the event that any provision of this Agreement is found by a court of competent jurisdiction to be void, invalid or otherwise unenforceable, such judgment shall not affect the remaining provisions of this Agreement.

QUESTIONS AND CONTACT

If you have any questions about our terms and policies or if you encounter any problems while using our website, please do not hesitate to contact us through the online shopping section of our brand new help center.

Help Center